What does membership cost?
Nothing. MinibarClub membership is free – today and in the future.
Which benefits do I get?
Each hotel decides for itself – for example a welcome drink, room upgrade, late check-out, minibar credit or a member rate of up to 35% off the current daily rate. You can see the benefits on every hotel page.
Do I have to collect points or reach a status?
No. There are no points and no status levels. You receive a hotel’s benefits on your very first stay.
How do I get my benefits?
1. Book directly with the hotel – via its website, by phone or email. 2. Add your stay to the club with your booking number. 3. Show your digital Benefit Card at check-in. Guaranteed benefits are secured instantly; the hotel usually confirms benefits subject to availability within 24 hours.
How does the member rate work?
If a hotel offers a member rate, members see a code on the hotel page. Enter it when booking on the hotel’s website in the “promo code”, “discount code” or “voucher code” field – the rate is then applied automatically.
Why do benefits only apply to direct bookings?
Because hotels pay no commission to booking sites on direct bookings. They pass this advantage on to you as extras. Stays booked via booking sites are therefore excluded.
Can I add a stay I have already booked?
Yes – as long as you booked directly with the hotel and your arrival is still ahead. Ideally add your stay right after booking so the hotel has enough time to confirm.
What if a benefit subject to availability cannot be offered?
The hotel lets you know in advance, often with a personal message. Your guaranteed benefits are not affected – and neither is your stay, of course.
Do I need an app or a password?
No. MinibarClub runs in your browser, including on your phone. You log in via a link sent to your email. You open your Benefit Card right in the club.
What data does MinibarClub store?
Only your first name, last name and email address – plus the stays you add yourself and your wish list. The hotel concerned only sees your name, member ID and the stay you added. More in our privacy policy.
Can I end my membership?
At any time. Delete your account in your profile with one click – all data is removed immediately.
What does it cost?
A fixed annual fee – with no commission per booking, since bookings are made directly with you. You can choose between partnership and premium partnership, and Spotlight can be added. All packages and prices are listed under Become a partner.
How long does the partnership run?
One year from the activation of your hotel, then it renews for one year at a time. You can cancel up to three months before expiry, simply by email.
Is MinibarClub a booking channel?
No. MinibarClub is a membership club and marketing platform for independent hotels. Guests book directly with you – price, contract and payment remain entirely with you.
Which benefits do we have to offer?
At least two – for example a member rate or extras such as a welcome drink, upgrade or late check-out. You choose from our benefit catalogue and decide whether a benefit is guaranteed or subject to availability, under which condition (e.g. per room or from 2 nights) and for which period.
How does a member rate work?
You add a discount code from your booking engine. Only logged-in members see the code on your hotel page – they redeem it directly when booking on your website. There is no extra work for you.
How is our hotel presented?
With its own hotel page in German and English: photos, description, benefits, features and links to your website and booking engine. Your hotel also appears in the hotel search and on the matching destination and theme pages. Premium partners are listed first everywhere.
Do we need an interface to our PMS?
No. There is nothing to install. Requests arrive by email with all details including the booking number, and you confirm via a link – no login needed.
Which bookings do the benefits apply to?
Exclusively to direct bookings – via your website, booking engine, phone or email. Members confirm this with every request, and you can check it with the booking number. If a booking was not made directly with you, simply choose “Not available”.
Who handles the requests at our hotel?
Anyone with access to the email address you provide – ideally reservations or front desk. Guaranteed benefits need no reply. For benefits subject to availability, we send automatic reminders after 24 hours and 48 hours before arrival.
Can we change benefits and our profile later?
At any time. You edit benefits, texts and photos yourself in the hotel dashboard. Promises already confirmed to guests are not affected.
How do we tell our guests about MinibarClub?
The partner kit in your hotel dashboard includes a website badge, a print-ready front desk display with QR code, the logo and a text snippet for your website, newsletter or booking confirmation.
Write to us – we usually reply within two working days.
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